This Privacy Policy sets out how Louenhide Pty Ltd (ABN 87 131 591 109) (“Louenhide”, “we”, “our” or “us” as the context may require) collects, uses, and discloses your Personal Information (defined below) when you visit or make a purchase from our website (https://www.wholesale.louenhide.com) or any website we control or operate (Website). Louenhide is committed to ensuring that your privacy is protected. Louenhide is committed to complying with the Privacy Act 1988 (Cth) (Privacy Act), and the 13 Australian Privacy Principles (APPs).
Should we ask you to provide certain information by which you can be identified when using our Website, then you can be assured that it will only be used in accordance with this Privacy Policy. You are not obligated to provide your information to us, however, if you do not provide us with the information we require, or where information provided is inaccurate or irrelevant, we may not be able to engage with you or may be limited in our ability to engage with you and provide you access to our services, and you may be unable to access all the features of our Website.
We reserve the right to make changes or updates to this Privacy Policy from time to time. Should we do so, we will update the Privacy Policy on our Website accordingly. Consequently, please check the Website regularly to stay informed of any updates. Your continued engagement with Louenhide, including your use of the Website, or the provision of further information to us after this Privacy Policy has been revised, constitutes your acceptance of the revised Privacy Policy and you consent to us collecting, holding, using, disclosing and managing your information in the way described in this Privacy Policy or permitted under the Privacy Act. If you do not agree with the practices described in this Privacy Policy, please do not provide us with your information or interact with our Website.
After reviewing this Privacy Policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by using the details in the “How To Contact Us” section.
When you visit the Website, we collect certain information about your device, your interaction with the Website, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Louenhide engages with various individuals and entities, including but not limited to customers, members, visitors of the Website and employees.
During the provision of Louenhide’s services, the types of information that Louenhide collects will depend on the service requested by you. Generally, the kinds of personal information Louenhide collects include:
Louenhide collects your Personal Information in various ways including when you:
You are responsible if you choose to provide Personal Information to us (such as by including your name in the body of an e-mail message). When you provide any Personal Information to us, you affirm that you are knowingly and voluntarily providing us the information.
When contacting us, you have the option to either not identify yourself or to use a pseudonym. However, this will not apply if it is impracticable for us to communicate with you that way or if we are required or authorised under law (or a court or tribunal order) to only deal with individuals who have identified themselves.
Each time you visit the Website, our server passively collects certain information using various technologies such as cookies, internet tags, pixels, web beacons, and navigational data collection methods (log files, server logs, clickstream).
This passive information is collected for statistical and marketing purposes, and to help us improve our services. This information can include the type of browser and system you are using, whether you have interacted with any advertisements or links, the address of the Website you have come from and move to after your visit, the date and time of your visit and your server’s Internet Protocol (IP) address.
You can set your browser to accept or reject all cookies, or to notify you whenever cookies are offered so that you can decide each time whether to accept them.
Should you reject all cookies, your ability to use the Website may be limited as certain features may not function correctly.
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.
We use your Personal Information to provide our products and services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, conducting our business (including engaging subcontractors who may be required to provide our services), dealing with any enquiries or complaints and for support purposes and keeping you up to date on new products, services, and offers.
You are not obliged to provide your information (including your Personal Information) however, the consequences of a failure to provide your information could result in you being unable to access all the features of our Website, or place an order for our products or services.
If you receive communications from us and no longer wish to, you can advise us at any time that you want to opt-out of receiving such communications.
We work to ensure that the Personal Information you do intentionally provide us remains private. We will not sell, rent, or trade the personally identifying information you provide to anyone outside of Louenhide unless we are required to do so by law or we have obtained your consent. Please be aware, however, that it may be possible for others to read messages that you send over the Internet, so do not send by electronic communication any information that you would like to keep confidential.
Personal Information which we collect and hold is stored within our locally housed data servers in Australia. We utilise some cloud-based service providers for specific functions such as e-mail and accounts, who may store certain information on our behalf on servers based in the United States. These service providers are engaged pursuant to terms of service requiring stringent privacy compliance in respect of this data pursuant to the APPs and applicable law, and the provisions of this policy, as applicable.
We will never intentionally lose effective control of your data.
We will not collect use or disclose sensitive information (such as information about racial or ethnic origins or political or religious beliefs) except with your specific consent and where it is necessary for our specific business functions or activities, as required by law, or in the circumstances permitted in the Privacy Act or other applicable legislation.
Except if your information is required to be retained by law or in accordance with our financial reporting obligations, we will hold your information for as long as we require it, or until you notify us that you no longer wish to hold your account.
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Website. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the Website or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our Website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
We will take all reasonable steps to:
If you would like to access or correct Personal Information we hold about you, please contact our Privacy Officer at enquiries@louenhide.com.au or by mail using the details provided below:
Louenhide Pty Ltd, PO Box 383, Grange QLD 4051, Australia.
Please note that we may deny access or correction of Personal Information to you to the extent that: (i) providing access/correction would pose a serious threat to the life or health of any individual; (ii) providing access/correction would have an unreasonable impact upon the privacy of other individuals; (iii) your request for access/correction is frivolous or vexatious; or (iv) it is otherwise appropriate for us to deny access/correction in accordance with the applicable privacy laws.
We may charge a reasonable fee for the cost of retrieving your information.
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
You consent to us, our agents, contractors, authorised employees and any related party collecting, holding, using, disclosing and managing your Information in accordance with this Privacy Policy for the purposes contemplated herein.
To stop receiving e-mail correspondence from us, simply click on the link in an e-mail to unsubscribe.
To stop receiving the SMS service reply to any SMS with the word “STOP”.
To remove your details from any of our marketing and communication databases simply e-mail the Privacy Officer using the contact details below.
If you have any queries or wish to make a complaint about a breach of this Privacy Policy, the Privacy Act or a privacy code that applies to us, you can contact or lodge a complaint to our Privacy Officer using the contact details below. E-mail: enquiries@louenhide.com.au or by mail using the details:
Louenhide Pty Ltd, PO Box 383, Grange QLD 4051, Australia
You will need to provide sufficient details regarding your complaint as well as any supporting evidence and/or information.
Our Privacy Offer will respond to your query, or if a complaint has been made, investigate your complaint and determine the steps that we will undertake to resolve your complaint. We will contact you if we require any additional information from you and will notify you in writing (which includes electronic communication via e-mail or fax) of the relevant determination. If you are not satisfied with the determination, you can contact us to discuss your concerns or complain to the Australian Privacy Commissioner via www.oaic.gov.au.
Last Updated 05/01/2022